Riding 5
Warranty Info
Thank you for choosing our products. At riding5.com, we take pride in delivering top-quality products and exceptional services to our valued customers. As part of our commitment to ensuring your satisfaction, we are pleased to offer you this Limited Warranty ("Warranty") for all products purchased in the U.S. on or after April 1, 2025 (the "Products").
This Warranty is provided at no extra charge and is issued by Riding 5 Electric Bikes. It is designed to give you additional assurance and peace of mind when purchasing our Products. Please be aware that this Warranty is separate from and does not affect your legal rights as a purchaser of the Product, which may vary from state to state in the United States. Rest assured, this Warranty is an added benefit and is in addition to any statutory rights you may have.
We strongly encourage you to carefully read the manual(s) provided with each Product before embarking on your first ride. These manuals contain crucial safety information and essential details about assembly, proper use, and maintenance of your Riding 5 bicycle. For added convenience and to enhance your overall experience, we recommend registering your Riding 5 bicycle upon purchase at www.riding5.com. Although registration is not mandatory to benefit from this Warranty, it enables us to provide you with superior service and support in the future.
As explained in the following sections, Riding 5 warrants its Products against defects in materials and workmanship when used in accordance with our published guidelines for a limited time from the date of original retail purchase. The guidelines encompass essential information found in technical specifications, user manuals, and service communications. "Original retail purchase" refers to the first-time purchase of the Product from an Authorized Riding 5 Retailer or directly from Riding 5. Moreover, this Warranty may offer partial coverage that can be transferred to subsequent owners, subject to the terms and conditions outlined below.
PRODUCTS COVERED
I. Original Retail Purchaser Warranty:
1. Riding 5-branded frames and electronic components: Riding 5 provides the original retail purchaser with a free warranty or replacement of the frame and electronic controls for a period of two (2) years from the date of original retail purchase. The electrical components of a Riding 5 electric bicycle include the battery, motor, sensors, and controls. For certain models, the warranty period for these components is one (1) year from the original retail purchase date. Please see the Product specifications enclosed with your purchase.
2. Warranty for Original Defects: Riding 5 offers a free warranty on malfunctions or damage to components or equipment affecting use discovered within 15 days of receipt, as evaluated by Riding 5, and provides reimbursement support for up to a maximum of $75.00 based on actual billing. This warranty excludes paint and graphics.
3. Other Warranties: Riding 5 offers a free warranty or replacement for faulty or use-affecting components or equipment damage discovered within 15 days of receipt. This warranty excludes paint and graphics.
II. Subsequent Owner Warranty:
If you are a subsequent owner, meaning you are the second or later owner, and not the original retail purchaser, the following warranties apply:
1. Riding 5-branded frames and electronic components: Riding 5 offers a free warranty or replacement on frames and electronic controls for two (2) years from the date of original retail purchase for new owners who provide the name of the original purchaser, invoices, and the original order number. Riding 5 also offers warranty service and free technical support for new owners who cannot provide the original purchaser’s information. The electrical components include the battery, motor, sensors, and controller.
2. Other Warranties: Riding 5 provides warranty service and free technical support.
Please Note:
· For maintenance or repairs, please contact the Riding 5 after-sales team for professional support. Unauthorized repairs may void the warranty.
· The warranty does not cover damage caused by accidents, misuse, unauthorized modifications, or failure to follow the maintenance guidelines in the user manual.
· Warranty claims require proof of purchase (order number or receipt).
· Battery evaluation and diagnosis are supported only by Riding 5 or Riding 5 Authorized Marketers.
Riding 5 is committed to delivering excellent products and service. For any questions about the warranty, please contact our dedicated support team. Thank you for choosing Riding 5.
SUBSEQUENT OWNER CONDITIONS
Yes. The warranty period is always calculated from the date of original retail purchase, and Riding 5 must be able to verify when and where the Product was originally purchased. Proof of purchase should be obtained from the original owner or the Authorized Riding 5 Retailer.
TERMS OF WARRANTY
1. Proof of Purchase: A dated proof of the original retail purchase is required to access warranty services. This applies to both original and subsequent owners.
2. Warranty Limitation: Riding 5 may limit warranty service to the country of original purchase. Claims will be handled according to the applicable policies of that country.
3. Warranty Coverage: During the warranty period, Riding 5 will offer:
o Repair of the Product to restore functionality, or
o Replacement with the same or a comparable product. Exact match may not be guaranteed due to inventory.
4. Product Return for Replacement: If a replacement is issued, the original item must be returned to Riding 5, unless otherwise agreed in writing. Shipping costs for the return and replacement are covered under this warranty.
UNCOVERED ITEMS
This Warranty is void and does not apply in the following cases:
· Improper Assembly/Installation
· Crash, Neglect, Improper Repair, or Misuse
· Corrosion
· Unauthorized Modifications
· Failure to Perform Recommended Maintenance
If unsure whether your issue is covered, please contact Riding 5 Customer Experience.
WEAR AND TEAR
Normal wear and tear is not covered by this Warranty. These parts naturally degrade and require maintenance:
Examples include (but are not limited to):
· Bearings
· Brake Pads
· Chains
· Freehub Bodies
· Handlebar Grips
· Rubber Moving Parts
· Shifter/Brake Cables and Casings
· Spokes
· Sprockets
· Stripped Threads/Bolts
· Tools
· Tires
· Forks
· Transmission Gears
Paint and Graphics: Scratches and fading due to regular use are considered wear and tear.
Minor Creaks and Noises: These are expected over time and indicate the need for normal maintenance.
WARRANTY PROCESS INITIATION
Start by contacting Riding 5 Customer Experience or the Authorized Retailer where the Product was purchased. Online customers may email: info@riding5.com.
SHIPPING DAMAGE COVERAGE
While we strive to ensure safe delivery, damage during shipping can occur. Damaged parts will be replaced free of charge.
To qualify for replacement:
1. Notify Riding 5 within 15 days of delivery.
2. Provide dated photos or video evidence.
3. Keep original packaging and paperwork.
4. Inspect the product immediately upon receipt.
5. Note visible damage on the Bill of Lading if present.
Important: If using third-party freight or forwarders, Riding 5 is not responsible for damages incurred via those methods.
