Test Rides
Does Riding 5 offer test rides before I buy?
Yes, Riding 5 offers free test rides at all store locations. No appointment is required during regular business hours.
Our staff will help you select models based on your height, intended use, and budget, then adjust the bike for a proper fit before your test ride. Test rides typically take 10 to 15 minutes per bike, and you can test as many models as you like. Calling ahead during busy weekends can reduce wait times.
Where can I test ride electric bikes before buying?
Riding 5 operates multiple locations where customers can test ride electric bikes before purchasing: Claremont, Ontario, Brea, Long Beach, Temecula, and Huntington Beach. Test rides are free and available during regular business hours with no appointment necessary.
Products & Brands
What electric bike brands does Riding 5 carry?
Riding 5 is an authorized retailer for multiple electric bike brands, including Himiway, Aventon, Rad Power, Macfox, Velotric, Kingbull, Vanpowers, REVR, and RICTOR. Brand and model availability varies by store location.
What accessories are included when I buy an electric bike?
Included accessories vary by brand and model. Most electric bikes come with a battery charger, user manual, basic assembly tools, and kickstand. Mid-range and premium models often include front and rear LED lights, fenders, rear cargo racks, or phone mounts. Check the product page for your specific model or ask our staff for the complete accessory list.
Does Riding 5 sell accessories and replacement parts?
Yes, all Riding 5 locations carry electric bike accessories, replacement parts, safety gear, and upgrades. Available items include helmets, phone holders, extra batteries, cargo racks, fenders, lights, locks, and maintenance supplies. Our staff can install many accessories in-store while you wait. Items not in stock can typically be ordered for pickup within a few days.
Sizing & Fit
What height do I need to be to ride an electric bike?
Most electric bikes are designed for riders 5'1" (155 cm) or taller. However, proper fit depends on multiple factors including inseam length, riding style, and specific bike model. Step-through frame designs often accommodate shorter riders, while larger models work well for riders over 6'2".
We recommend visiting a Riding 5 location for a personalized fit test. Our staff can adjust seat height and handlebar position to optimize your riding comfort.
Purchasing
Does Riding 5 sell electric bikes online?
No, Riding 5 does not currently offer online purchasing or shipping. All sales are completed in-store, where customers can test ride bikes, receive professional fitting, and get hands-on instruction before purchasing. Our locations are in Claremont, Ontario, Brea, Long Beach, Temecula, and Huntington Beach.
Why should I buy from Riding 5 instead of buying online?
Buying from Riding 5 means you can test ride multiple bikes before purchasing, receive professional assembly and fitting, get hands-on instruction on all features, and take your bike home the same day. Our staff performs a complete safety check on every bike and adjusts it specifically for your body. You also get access to our service team for ongoing maintenance and support.
Can I reserve a bike before visiting the store?
Yes. Call your preferred Riding 5 location to check availability and request a hold. We typically reserve bikes for 24 to 48 hours. Payment and final purchase are completed in-store after your test ride.
What should I bring when visiting a Riding 5 store?
Bring a valid photo ID, your preferred payment method (we accept major credit cards, debit cards, and cash), comfortable clothing, and closed-toe shoes for test riding. Plan to spend 30 to 60 minutes for model selection, test rides, paperwork, and final bike adjustments.
Can I visit just to look at bikes without buying?
Yes. You are welcome to visit any Riding 5 location to browse, ask questions, and explore your options with no purchase required. Our staff is happy to show you different models, explain features, and let you check fit and comfort even if you are not ready to buy.
Assembly & Setup
Do electric bikes from Riding 5 require assembly?
No. Every electric bike purchased from Riding 5 is fully assembled, tuned, and safety-checked by our technicians before you ride it home. We adjust seat height, handlebar position, brake tension, and other settings specifically for you. Before you leave, our staff demonstrates all features and ensures you are comfortable operating your new bike.
For select models, professional assembly is included free with purchase. For other models, assembly service ranges from $50 to $150 depending on complexity. Ask about current assembly promotions when you visit.
What should I know before my first ride?
Before your first ride, fully charge the battery (initial charge takes 4 to 6 hours), check tire pressure, and test the brakes. Familiarize yourself with pedal assist levels and throttle operation. Start in a safe, open area to practice accelerating, braking, and turning. Electric bikes are heavier than traditional bikes, which affects handling and braking distance. Always wear a helmet and use lights when riding at dawn, dusk, or night.
Range & Performance
How far can an electric bike go on a single charge?
Most electric bikes offer between 25 and 60 miles per charge, depending on the model and battery capacity. Factors that affect range include rider weight, terrain, pedal assist level, throttle use, tire pressure, wind, temperature, and speed.
To maximize range, use lower pedal assist levels, maintain proper tire pressure, and pedal consistently rather than relying solely on throttle. Most batteries fully recharge in 4 to 6 hours.
Can I adjust the speed to comply with local laws?
Yes. Most electric bikes feature adjustable speed settings through the LCD display. Speeds can typically be set between 0 and 28 mph to meet Class 2 standards (throttle-assisted up to 20 mph) or Class 3 standards (pedal-assist up to 28 mph). Our staff can demonstrate how to modify speed settings for your local regulations.
Weather & Durability
Are electric bikes waterproof? Can I ride in the rain?
Electric bikes are water-resistant but not fully waterproof. Motors, batteries, and controllers typically have IPX4 or higher ratings, meaning they handle splashes and light rain during normal riding. Avoid riding through deep water, submerging any components, or pressure-washing electrical parts.
After riding in wet conditions, wipe down the bike and store it in a dry location. Let the bike dry before charging. Wet conditions also reduce tire traction and braking performance.
Legal Requirements
Do I need a license to ride an electric bike?
No. In California and most US states, electric bikes meeting Class 1, Class 2, or Class 3 specifications (motors under 750 watts, top speeds of 20 to 28 mph) are classified as bicycles. No driver's license, registration, or insurance is required.
Age and equipment requirements apply: riders under 18 must wear a helmet, and Class 3 e-bikes require helmets for all riders and are prohibited from certain bike paths.
Where can I legally ride an electric bike?
Class 1 and Class 2 electric bikes (up to 20 mph) are allowed on most bike paths and trails. Class 3 electric bikes (up to 28 mph) may have restrictions on certain paths and are typically limited to roads and bike lanes. Local regulations vary, so check your city or county rules for specific restrictions.
Returns & Service
Riding 5 accepts returns and exchanges within 30 days of purchase. The bike must be in like-new condition with no more than 1 mile of use and include all original accessories, manuals, and packaging. Returns and exchanges must be processed at a Riding 5 store location. Approved refunds are processed within 5 to 7 business days. Ask our staff about restocking fees and complete policy details at the time of purchase.
Does Riding 5 offer service and repairs after purchase?
Yes. Riding 5 offers a full range of after-sale services including tune-ups, repairs, and part replacements. You can return to any Riding 5 location for ongoing maintenance and support.
Contact
How can I contact Riding 5?
Phone: (909) 757-7705
Email: info@riding5.com
You can also call or visit any store location directly. Store addresses and hours are available on our website.
