FAQs

Products

Q: What accessories come with bike?
A: Different models of electric bicycles come with different accessories. For specific accessories, please refer to the electric bicycle details page.

 

Q: Does my height fit the E-bike?
A: The recommended height is 5"1 or higher.

 

Q: Do I need to assemble the bike?
A: The bike comes 85% assembled.

 

Q: What’s the advantage of the integrated battery design?
A: The integrated design can reduce up to 95% of mechanical failures in even the most extreme weather conditions, helping solve water-resistant issues of the e-bike’s battery.

 

Q: What should I know before I riding?
A: Before You ride, We strongly recommend you read our E-BIKE USER MANUAL

 

Q: Can the speed be adjusted to comply with local legal requirements?
A: The speed of the electric bike can be adjusted between 0 and 28 mph to ensure compliance with local legal requirements. It meets the standards of Class 2 and Class 3, adapting to the speed limits of different regions.

 

Purchasing

Q: Do you ship overseas?
A: Currently, we only provide FREE shipping to the lower 48 states in the US. And we DO NOT ship to PO BOXES or APO.

 

Q: What are the shipping fee and delivery timeline?
A: The shipping fee are free.

For in-stock orders, we'll provide tracking number within 2 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-7 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Riding 5 are estimates.

For pre-orders/backorders, please refer to the shipping date on the product page.

 

Q: What does in-stock and back order?
A: The shipping and processing times depend on the items you're ordering. The status of each product (in stock, back order or made-to-order) is indicated on each individual product page, as well as the estimated shipping date.
In Stock
Shipping timelines are usually within 2 business days from the date ordered.
Back order
We don’t have it on hand yet but it’s coming soon! Not to worry, you can still purchase it and your order will be added in queue to be fulfilled and shipped as soon as they are available! The estimated ship date is within 30 days.

 

Q: Can I use several coupons and gift cards together for my order?
A: According to our policy, only one coupon can be used in one order. But you can use a coupon with a gift card at the same time.

 

Q: How do I find my order number?
A: We will send you an order confirmation email when you place your order successfully. All the info will be in the email. So please be sure the email address you left is correct.

 

Return

Q: What's your return and  refund policy?
A: We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return and refund policy. Products can only be sent back after being informed and approved by email. No refund will be made if products are returned without approval. Please ensure that the e-bike is in its original packaging with all accessories and manuals included. Once we receive the returned item, we will inspect it and process your refund within 5 business days. For more info please

 

 

 

Q: How much is the return shipping fee?
A: $149 return shipping fee

 

Other

Q: Do I need a license for riding ebike?
A: No, you don’t need a license for riding Ebike.

 

Q: Any question?
A: You can contact us through our contact page!（超链接到联系我们的页面） We will be happy to assist you.