WARRANTY INFO

Riding 5 Electric Bike Warranty Info

Thank you for choosing our products. Riding 5 Electric Bikes is a chain of ebike stores, and at every Riding 5 location we take pride in delivering top quality products and exceptional services to our valued customers. As part of our commitment to ensuring your satisfaction, we are pleased to offer you this Limited Warranty ("Warranty") for electric bicycles purchased at any Riding 5 store in the U.S. (the "Products").

This Warranty is provided at no extra charge and is issued by Riding 5 Electric Bikes. It is designed to give you additional assurance and peace of mind when purchasing our Products. Please be aware that this Warranty is separate from and does not affect your legal rights as a purchaser of the Product, which may vary from state to state in the United States. Rest assured, this Warranty is an added benefit and is in addition to any statutory rights you may have.

We strongly encourage you to carefully read the manual(s) provided with each Product before embarking on your first ride. These manuals contain crucial safety information and essential details about assembly, proper use, and maintenance of your Riding 5 bicycle. For added convenience and to enhance your overall experience, we recommend registering your Riding 5 bicycle upon purchase at www.riding5.com. Although registration is not mandatory to benefit from this Warranty, it enables us to provide you with superior service and support in the future.

As explained in the following sections, Riding 5 warrants the battery and motor of its Products against defects in materials and workmanship when used in accordance with our published guidelines for a limited time from the date of original purchase. The guidelines encompass essential information found in technical specifications, user manuals, and service communications. "Original purchase" refers to the purchase of the Product directly from a Riding 5 store. This Warranty applies only to the original purchaser and is not transferable.

PRODUCTS COVERED

Battery and Motor: Riding 5 provides the original purchaser with a free warranty repair or replacement of the battery and motor for a period of one (1) year from the date of original purchase.

Only the battery and motor are covered under this Warranty. All other parts, components, and accessories are not covered, including but not limited to the frame, forks, sensors, controller, display, brakes, lights, wheels, drivetrain, saddle, and paint and graphics.

Please Note:

  • For maintenance or repairs, please contact the Riding 5 after sales team for professional support. Unauthorized repairs may void the warranty.
  • The warranty does not cover damage caused by accidents, misuse, unauthorized modifications, or failure to follow the maintenance guidelines in the user manual.
  • Warranty claims require proof of purchase (order number or receipt).
  • Battery evaluation and diagnosis are supported only by Riding 5 stores.

Riding 5 is committed to delivering excellent products and service. For any questions about the warranty, please contact our dedicated support team. Thank you for choosing Riding 5.

TERMS OF WARRANTY

  1. Proof of Purchase: A dated proof of the original purchase from a Riding 5 store is required to access warranty services.
  2. Warranty Limitation: This Warranty applies only to Products purchased at a Riding 5 store in the U.S.
  3. Warranty Coverage: During the warranty period, Riding 5 will offer:
    1. Repair of the battery or motor to restore functionality, or
    2. Replacement with the same or a comparable battery or motor. Exact match may not be guaranteed due to inventory.
  4. Product Return for Replacement: If a replacement is issued, the original battery or motor must be returned to Riding 5, unless otherwise agreed in writing.

UNCOVERED ITEMS

This Warranty is void and does not apply in the following cases:

  • Improper Assembly/Installation
  • Crash, Neglect, Improper Repair, or Misuse
  • Corrosion
  • Water Damage
  • Use of an Improper Charger
  • Unauthorized Modifications
  • Failure to Perform Recommended Maintenance

If unsure whether your issue is covered, please contact Riding 5 Customer Experience.

WEAR AND TEAR

Normal wear and tear is not covered by this Warranty. This includes gradual loss of battery capacity over time with normal use and charging.

WARRANTY PROCESS INITIATION

Start by contacting Riding 5 Customer Experience or visiting any Riding 5 store location. Warranty service is available at any Riding 5 store, regardless of which location the Product was purchased from. You may also email: support@riding5.com.