Riding 5 | Return and Refund Policy

We want you to love your ride. If you're not completely satisfied with your purchase, we offer returns and refunds within the guidelines below.

Eligibility

All return and refund requests must meet the following conditions:

• Submitted within 7 days of the original purchase date
• The e-bike must be in its original condition with no physical damage
• The e-bike must have been ridden no more than 1 mile
• All requests must be processed at the same store location where the purchase was made

Returns & Refunds

If your return meets all eligibility requirements above, you will receive a full refund to your original payment method.

How to Start a Return 

Visit the Riding 5 store where you made your original purchase and speak with a team member. Please bring your receipt or proof of purchase.

Repairs & Warranty Service at Any Location

While returns must be handled at your original store, repairs and warranty service are available at any Riding 5 store, no matter which location you purchased from.