Riding 5 Return Policy

 

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1. Return Process

To ensure a successful return and refund, you must initiate the process via the “Start a Return” page or by emailing info@riding5.com. Items returned outside this process will not be eligible for a refund.

 

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2. Order Cancellation

Orders placed on www.riding5.com cannot be modified or canceled once submitted. This applies to all e-bike and accessory orders.

· Pre-orders will ship according to the estimated timeline on the product page;

· In-stock items typically ship within 2 business days of payment confirmation.

 

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3. Return to Sender / Refused Shipments

Except for defective Product, any order is returned any or all reasons to Riding 5 or refused at delivery, the customer will be responsible for return shipping fees. See Section (h) below for details.

 

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4. Non-Returnable Items

The following items are not eligible for return or refund:

· All brands of helmets

· Spare or replacement parts (e.g., batteries, gift cards, custom build and assembly services)

Customers are responsible for order accuracy when purchasing these items.

 

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5. New E-Bike Returns

New, unused electric bikes in original packaging may be returned within 30 days of receipt. A $149 return shipping fee will be deducted from the refund.

 

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6. Used E-Bike Returns

Used bikes with less than 20 miles on the odometer may be returned within 30 days. The following deductions will apply:

· $149 return shipping fee

· 30% restocking fee based on the original purchase price

 

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7. Accessory and Product Returns

Accessories and products (excluding helmets) may be returned within 30 days if new or lightly used. Returns are subject to:

· Return shipping (see h)

· 30% restocking fee

 

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8. (h) Return Shipping Fees

Item Type	Shipping Fee (Per Item)
Accessories (per batch)	$10
Electric bike/trike	$149

Example:
If you return 2 accessories on May 1 and 1 more on May 15, you’ll be charged $10 per batch = $20 total.

 

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9. Refunds

· Orders with discount codes will have the full discount value deducted from the refund, regardless of quantity returned.

· Refunds are processed after items are received and inspected.

 

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10. Return Procedure

Use the official return label provided during the authorization process for all approved returns.

 

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Questions? Email us at: info@riding5.com